Term Conditions Page

Privacy Policy

This privacy policy is the basis on which we will deal will process any personal data, including but not limited to payment data, and other data we collect from you or other sources or those you provide to us (referred to as "data") to access and use www. greencard-sa.com and/or the Green Card mobile application (collectively the “Site”)  the services and applications (collectively the “Services”). We recognize the importance of this data, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our data practices. By using our services, you consent to the handling of data by this Privacy Policy.

References to a pronoun (or similar) in this Privacy Policy are references to the Green Card Corporation, and references to “you” or “user” are references to you as an individual or legal person, as the case may be.

What data may we collect from you?

• We may collect and process the following data:
• Data that you provide by filling out forms on the Site, including data provided upon registration to use the Site and other shared registrations (eg, social media logins), subscribing to our services, publishing materials, or requesting other services.
• Data you provide when entering a competition or promotion through our site, completing a survey, voting, or submitting reviews, testimonials, or feedback.
• Data you provide to us, or that we may collect from you when you report any difficulty you experience when using our Site.
• Recorded correspondence log if you contact us.
• Public, aggregated, demographic, and non-personal data.
• If you download or use our mobile app, we may be able to access details regarding your location and mobile location, including your device's unique identifier.
• Details of the transactions you made through our Site and details of our processing and delivery of the goods you have requested.
• Details about your computer, including, for example, your IP address, operating system, browser type, as well as data on your overall Internet data usage (e.g., by using a technology that stores or accesses data on your device, such as cookies, conversion tracking code, web beacons, etc. (collectively referred to as "cookies").
• Your email address that was provided to us by third parties assuring us that you have agreed to share it.
• Any other data we consider necessary to enhance your experience using the Site.

 

How your data is going to be used?

We might use your data in the following cases:

• To provide you with the information, products, or Services you request from us or see that you may be interested in, and where you have agreed to be contacted for such purposes.
• To provide you with location-based services, such as advertising, search results, and other content assigned to you.
• To implement the obligations resulting from any contracts between you and any other entity that uses our Site, or between you and us.
• To improve our Services and to provide better and more customized services.
• To ensure that the content of our Site is presented most effectively for you and the device you use to access our Site.
• To notify you of changes made by our Site.
• For any other reason we deem it necessary to enhance your browsing experience on the Site.
• To manage incentive programs and fulfill your requests for such incentives, and/or to allow you to participate in competitions and notify you if you win.

To whom your data may be disclosed?

• Our customers' data is a very important part of our business. Therefore, we share data only as mentioned below and with companies that follow practices that have protection advantages and, with at least to a minimum similar practice to the ones contained in the Privacy Policy:
• To carry out your transactions, these other companies may store the data in a digital wallet so that your use of our services can be more efficient.

You understand how important it is for these companies to access relevant data to perform their tasks. We make sure that these companies do not use the data for other purposes. We may also receive data from these companies (e.g., delivery data and updated addresses) for use (e.g., to correct our records and deliver goods for any purchase you make). By using the Site, you agree to transfer, store, use, and disclose data between our affiliates and non-affiliated service providers wherever they are located. These companies are contractually obliged to respect the privacy of the data.

• Marketing and promotions. We may also use data to provide you with information about goods and services that may be of interest to you as well as to enhance your experience in browsing and using the Site, service messages, new features and improvements, special offers, and events of interest. We may communicate with you via various channels, including but not limited to emails, web notifications, posts, telephone, application messages, and news article transfer cards.

We may allow a third party to use data, for example, we may provide data to advertisers to help them reach their target audience and to enable us to comply with our obligations towards those advertisers (i.e., by showing their ads to the target audience).

In addition, to participate in some of our competitions and promotions, you may be asked to provide additional data. For example, if you win a competition, you may be asked to submit more personal data to confirm your eligibility for the award you have won. This data collection process is carried out by us or by participating sponsors or sellers of promotions. Please note that you should review the privacy policies of this third party to learn how it uses any data it collects.

• Business Transfers: If our company or all of our assets are acquired, then customer data will be one of the assets transferred to the new owner.
• Protecting our Site and Other Sites: We disclose a customer's account and other personal data when we believe such disclosure is appropriate to comply with laws, law enforcement investigations, and to protect the rights, property, or safety of our users, or others. This includes exchanging data with other companies and organizations for a variety of reasons, including fraud protection and credit risk reduction.

Please note that our Site may occasionally contain links to and from our corporate networks, advertisers, and affiliates, and if you try to access one of these links, please note that these sites have their privacy policies and that we will not be liable for such policies. Please check the policies of these sites before providing any personal data or other information to them.

How is your data stored?

The data we collect from you may be transferred or stored at a site outside Saudi Arabia. It can also be processed by a team working outside Saudi Arabia. However, this team works for us or a supplier of ours. This team is involved, among other tasks, in fulfilling your order, processing payment details, and providing support services.

We will store data for as long as necessary by this Privacy Policy or if required to comply with any law. The data may be transferred, stored, processed, and used by affiliate companies or non-affiliated service providers in one or more countries outside the country to which you belong. It is also possible to transfer and store your payment data by our affiliate companies to process payments and provide technical support services.

 

What are the protective standards applied?

We take the necessary technical, commercial, technical, and administrative steps to ensure that data is handled safely and in line with this Privacy Policy, to protect data from unauthorized access, alteration, disclosure, or destruction. We may use, for example, encrypted electronic data protection technology as it is being sent to our Site, as well as an external electronic firewall, and electronic firewall technology on the Site's hosting computer so that we can block malicious attacks on the web. Only employees, service providers, and agents who know the data will be allowed access to it to carry out their work.

You need to ensure that your password and device you use to access our Site are protected to avoid unauthorized access by third parties. You are solely responsible for keeping your password confidential, for example, make sure you sign out after you have finished using a common-use device.

Unfortunately, sending data over the web is completely unsafe. However, we will do our utmost to protect the data, but we do not guarantee the protection of the sent data to our Site, and you alone bear the consequences for the risks of sending any data.

How are you to access and edit data?

You can access a wide range of data about your account and your dealings with the Site to view and update the data in some cases.

• Examples of data that you can easily access on the Site:
• Updated data regarding the latest orders you've made.
• Personal identification data (including name, email, password, correspondence, and personalized advertising preferences).
• Payment settings (including credit card information).
• E-mail notification settings.
• You can refuse to receive our future marketing messages at any time by adjusting your customer's messaging preferences, through the unsubscribe link provided in the email. To shop through the mobile App you'll need to adjust the notification settings in the general section of your mobile phone.

In addition, our system will place cookies when you sign in to the Site to ensure a pleasant and seamless user experience across the Site. You can deactivate cookies by changing your browser settings. If you deactivate cookies, this will affect how our Site works and you may not be able to access or use some or all of the functions on the Site. For example, performance cookies collect information about how you use the Site — that is, the pages you visit most of the time — allowing us to provide you with targeted and relevant options that enhance your browsing experience and usage of the Site.

We may keep a copy of the data to comply with the laws, particularly when you update the information where we keep a copy of the previous data to preserve in our records.

What if our privacy policy is amended?

Our work is constantly undergoing changes, so our Privacy Policy may be affected and need to be amended in parallel. We will publish the current version of this Privacy Policy on the Site and it will remain in effect from the date of its publication on the Site or upon a date we set as the date of its entry into force.

We may periodically send reminders via email of our notices and terms, but you should frequently visit our Site to check the latest amendments.

You should check the Privacy Policy regularly. Your continued use of the Site following any changes constitutes your consent of this Privacy Policy as amended.

how to contact us?

If you have any queries regarding your data on the Site, please contact us at (care@greencardsa.com) and let us know the exact description of your inquiries, and we will process and respond to them accordingly.

 

 

 

WARRANTY POLICY

GENERAL TERMS OF WARRANTY:

1. All electronic products sold on the GreenCard trading platform are secured for two years (manufacturer's warranty) except accessories.
2. Except for Apple products (accessories warranty: 1 year), accessories for other electronic devices are subject to a six-month warranty from the date of receiving the product.
3. The warranty services provided by the seller are not under the responsibility of GreenCard. This includes the availability of spare parts, repair duration, and/or quality of repairs, and the customer can communicate directly with the warranty service provider in the event of any complaint or inquiry for a required service.
4. To benefit from the warranty services, please make sure that the original invoice of the product exists to verify the serial number and the validity of the warranty period (the warranty card is brought to the device if available).
5. The repair period takes a maximum of 15 working days for damages covered by the warranty.
6. The customer is entitled to a temporary device or compensation (product price ÷400 × days of delay) in the event of delays in providing spare parts, delays in maintenance, or a manufactured defect in the product.
7. The customer can receive an alternative product or refund of the purchase value after deducting the value of use and the missing accessories if it’s qualified within the rules and regulations of the Ministry of Commerce and Industry.
8. Each product's life cycle may vary and the customer can review the product manual or contact the authorized agent for more details.
9. We apply the policy of some service centers that may ask you to pay for products that are classified as out of warranty and you refuse to pay for the repair.
10. The warranty does not include damage caused by accidents, misuse, liquid spillage, or other external causes.
11. The customer must ensure that the product is packaged in the original carton or properly packaged to avoid any damage during the shipping process, and the GreenCard will not be liable in the event of a break or damage to the product in this case and the product in question will be returned to the customer without maintenance.

FREE RECEIPT AND DELIVERY POLICY FOR THE DEVICE:

1. GreenCard provides free delivery of the customer's product to the service provider and includes only the malfunctions of the products covered by the warranty.
2. The free delivery service requires four to seven working days which in this case will not be calculated from the repair period.
3. The customer can communicate with the warranty service providers directly to follow up on the status of the product or make claims to the warranty service providers, and all information will be provided to the service providers through representatives of the warranty department in GreenCard.

* Free receipt and delivery service is not considered within the repair period of the product.

** The value of use is calculated at 5% of the value of the product at the time of purchase for each month starting from the date of purchase so that the value does not exceed 80% of the value of the product.

Terms of Use

Welcome to www.greencard-sa.com  website ("Site").

These Terms of Use and all additional policies and conditions (if applied) on the site set out the terms on which we provide you with access to and use of the site, services, and applications, including our mobile application (collectively referred to as "services"). You can find out all additional policies and conditions on www.greencard-sa.com  ("Legal Documents"). These legal documents are incorporated by reference into these Terms of Use.

 

By accessing and/or registering and/or continuing to use or the services, you agree to comply with these Terms of Use and legal documents with immediate effect.

 

These Terms of Use and legal documents are subject to amendment by us at any time. Your continued use of the site after any change has been published means that you agree to these Terms of Use and the amended legal documents.

About the site

This website is an e-commerce platform that allows corporate and business users to view and sell products and allows companies and individuals to purchase a variety of products.

We reserve the right to provide new services and to update or withdraw any of the services, at our discretion without any liability.

 

1. Registration requirements
1. You are entitled to register as a buyer or seller and benefit from the services if you have the following eligibility criteria:
1. For buyers:
1. You are of legal age to be able to purchase products in your country of residence.
2. Be able to provide an address in Saudi Arabia for the delivery of products.
3. For sellers:

 

1. To have a trading company registered by your state laws.
2. To have a valid business license.
3. That you provide proof of authorization for individuals who register or use the site.
4. Provide proof of identity to the authorized person.
5. Provide supportive bank statements.
6. You acknowledge and agree that additional requirements may apply to certain categories of Products.

 

 

 

2. To register on the site, we will need to provide some information, and your registration on the site will not be accepted if the necessary information is not provided to us. We reserve the right to reject any registrations without giving reasons. We also have the right to carry out the necessary verifications to verify your identity and registration requirements.
3. Once you have successfully completed your registration, your registration continues for an indefinite period, subject to the possibility of suspension or cancellation by section 6 of these Terms of Use.

 

2. Your obligations

 

1. When you use or access the Services, you agree to the following:
1. Your responsibility to maintain privacy and restrict access to and use of your account and password, and to agree to take responsibility for all activities that occur under your account and password.
2. Agree to notify us immediately of any unauthorized use of your password, account, or other breaches of the site's safe use standards.
3. Provide complete, real, accurate, and current information about yourself and your use of services as specified by us.
4. Non-disclosure to third parties (except what is necessary or specified by us) about the user information provided to you.
5. Cooperate with our requests for additional information regarding your eligibility and use of our services.

 

2. When you use or access services, you agree that you will not:

 

1. Post, include, or upload any content or material that is inappropriate or prohibited on our Site, including:

 

1. Post or include content or material that is morally or religiously inappropriate in any way.
2. Post or include content or materials that do not comply with local law, Islamic law, rules and ethics, values, morals, and traditions.
3. Post or include content or material that may threaten national security.
4. Post or include content or materials that may promote or fall into gambling.
5. Use, post, or include securities, shares, bonds, instruments, any other securities, or any of the assets.
6. Post or include living or dead creatures and/or any part of any animal that has been kept or preserved by any artificial or natural means.
7. Post or include any of the weapons.
8. Post or include alcohol, tobacco products, drugs, mind-altering substances, sleeping substances, alcohol of any kind, and medical medicines.
9. Post or include, materials that are defective, false, damaged, misleading, or may cause harm when used naturally for the benefit of the health of another user of the site.
10. Use non-transferable vouchers.
11. Post or include chemicals
12. Post materials that you are not entitled to share or include.
13. Post counterfeit or plagiarized materials.
14. Break or circumvent the law, violating any third-party rights, our regulations or policies, or violating decisions regarding the status of your account.
15. Use the services if you no longer meet the eligibility criteria for use, or are unable to enter into legally binding contracts, or your account has been temporarily suspended or indefinitely.
16. Not pay for products you have purchased, unless there is a legal reason to support this in any of our policies.
17. Not deliver customers the products that you have sold (if applicable) unless there is a legal reason to support your position and is mentioned in any of our policies.
18. Use the contact information provided to you during the transaction through the Site to increase your sales outside the Site's boundaries or through other sites.
19. Manipulate the price of any of the products.
20. Interfere with the lists of other users.
21. Take any action that would reduce the evaluation of the site and the rating systems.
22. Post false, inaccurate, misleading, deceptive, defamatory, or similar content.
23. Transfer your account to another party without prior written consent from us.
24. Post spam or similar messages or emails.
25. Spread viruses or any other technology that may harm our services or the interests or property of other users.
26. Breach:
27. Laws that are related to Copyright, trademark, patent, ethics, advertising, database, and/or any intellectual property rights (collectively referred to as "intellectual property rights”) that concern us or our licensees.

 

2. Any intellectual property rights relating to third parties.
3. Collect information about users without their consent.
4. Or circumvent any of our technical procedures for providing services.

3. Intellectual property rights
1. Except for rights expressly granted by these Terms of Use:
1. All content on the site is part of our own property or the property of our licensees, including but not limited to text, charts, logos, images, audio clips, digital downloads, and software. We (or our licensees, as the case may be) reserve all rights, title, and interest in the Site and the Services, including, without limitation, all intellectual property rights mentioned in these Terms of Use.
2. Also, all the rights, title, and interests of any other information, material, or content you provide through your use of the services in addition to all your intellectual property rights contained under these Terms of Use will become ours
2. You agree that you are not entitled to use our trademarks without prior written consent.
3. All rights that are not expressly granted to you in these Terms of Use are reserved to us or our licensees.

 

2. Guarantees, pledges, and declarations
1. Guarantees, pledges and acknowledges the following:
2. Full compliance to continue to operate by applicable laws, rules, and regulations, including but not limited to compliance with legislation relating to privacy laws and content regulation.
3. You have full authority to contract under these Terms of Use, and your performance of your obligation under these Terms of Use does not conflict with:
1. Any laws, rules, regulations, or governmental guidelines to which you are subject.
2. Any of the other agreements that you are a party in, or to which you are bound.
3. If you create or use an account on behalf of a company, you are authorized to act on behalf of that company and ensure its obligation to operate with the Terms of Use. This account is owned and managed by this company.
4. You own or are authorized to grant the rights and licenses you have granted us under these Terms of Use.
5. Any content you have provided as part of your use of the services and any of the products you list does not violate the rights of third parties anywhere around the world, including but not limited to any intellectual property rights (whether registered or not).

 

2. Subject to clause 5.1, services are provided to you on their "current status" without guarantees, undertakings, or declarations. We disclaim all warranties, representations, or representations of all forms, whether express, implied, or additional, including but not limited to all warranties, representations or representations of merchantability, fitness for a particular purpose, general or non-infringement, or breach of any rights or that our Services are safe, free from defects, will operate without failure, will be timely or generally.

 

3. Furthermore, although we try to be as precise as possible, we do not guarantee that product specification or any other content of any service is accurate, complete, reliable, up-to-date, or error-free. In addition, based on being a buyer, you agree that we are not responsible for examining or testing lists or the content of the services provided by us or by third parties and that you will not attempt to hold us responsible for any errors or defects in any of the lists. Based on being a seller, you are responsible for reviewing the accuracy of the content on your lists and you will not attempt to hold us or the content/brochure providers responsible for the errors or inaccuracies.

5. Liability and compensation
1. Nothing in these Terms of Use shall limit or exempt either party's liability for:
1. Fraud, or fraudulent, by this party.
2. Death or personal injury as a result of this party's negligence.
3. Any other responsibilities that cannot be limited or waived by applicable law.
2. Subject to clause 5.1, and in no event shall we, our parent company, subsidiaries, affiliates, directors, managers, officials, agents, employees, suppliers, subcontractors, or licensees be liable for any action, - whether based on a claim, claim in the contract, damage, negligence, breach of legal duty or breach of these Terms of Use - will also not be liable for any claim of loss of profits, loss of data or information, malfunction of work, financial loss, any private or indirect damages, or accidental, even if we subsidiaries, managers, officials, agents, employees, licensees, suppliers or subcontractors are notified of the possibility of such damages.
3. In addition to the extent permitted by applicable law, we (including our parent company, subsidiaries, affiliates,  directors, officials, agents, employees, suppliers, subcontractors, or licensees) will not be held responsible, and you also acknowledge that you will not hold us accountable for any damage or loss caused directly or indirectly by:

 

1. Content or other information you provide when you use the services.
2. Your use of or inability to use the services.
3. Pricing, shipping, coordination, or any other instructions provided by us.
4. Delay or interruption in the clause of services.
5. Viruses or other malicious software found through accessing the Services.
6. Service errors, failures, or inaccuracies in any way.
7. Damage to your device through the use of products sold on the site or through our services.
8. The content or actions or inactions of third parties who use our Services.
9. Suspend or other actions we may take related to your use of the services.
10. The period in which your listings appear in search results or how they appear.
11. Your need to modify practices, content, or behavior, or your loss or inability to do business as a result of changes to these Terms of Use.

 

4. Subject to clause 5.1, if clause 5.2 or 5.3 is held to be unenforceable for any reason, our aggregate obligations are limited to that of our parent, subsidiaries or affiliates and their directors, or its officers, agents, employees, suppliers, subcontractors or licensees to you whether as a result of any action or claim in contract, negligence, breach of any legal duty or otherwise resulting from, or in connection with these Terms of Use, to be within the limits of maximum, the minimum value of:
5. The price at which the product was sold on the site and the original shipping prices.
6. The amount of the disputed fees, but not exceeding the total value of the fees paid to us during the 12 months before the action that led to liability.
7. Three hundred (300) Saudi Riyals.
8. You agree to indemnify, including our parent company, its affiliates, subsidiaries, directors, officers, agents, employees, suppliers, subcontractors, and licensees of our company or our parent company, subsidiaries and affiliates from and against any losses, damages, and expenses (including legal fees, and lawyers' fees) (“Claims”) arising from:
9. Any allegations or claims made by others as a result of your use of services.
10. Violate any of the clauses contained in these Terms of Use, including but not limited to any of the warranties, undertakings, and declarations.
11. Violate any applicable laws, including but not limited to data protection laws or anti-spam laws.
12. How you use our services, including but not limited to the content you post, the products you list, or your trademarks that violate any of third-party intellectual property rights or have your content slander, satire, or violate any other rights (including privacy rights) related to third parties (including other site users).

6. SUSPENSION, TERMINATION, OR CANCELLATION

 

1.Without prejudice to any of your rights or remedies or without any liability to you, we may limit, suspend or withdraw your access to, use of the Services or cancel any order of any Products and/or delete Content provided by you in our sole discretion. For the avoidance of doubt, any amounts paid and received by us in connection with a canceled product order will be refunded.

 

7. Report violation of terms of use:
8. We are committed to ensuring that the products and content on the site comply with these terms of use. If the content contained does not fit these terms of use, please notify us, and we will investigate.

 

8. Green Card Affiliates and Additional Services
9. Greencard and/or its affiliates ("GreenCard subsidiaries") provide location features, products, and other services to you when you use or subscribe as a buyer and/or as a seller on-site." A subsidiary” means, about a particular person, any company that directly or indirectly controls or is under the control or joint control of that person.

 

2. To enhance your experience through the Site and with Green Card affiliates, you hereby agree that we are allowed to create additional services, functions, and/or accounts on your behalf, using the information you provide to us on the Site.

 

1. General clauses

 

 

1. Applicable law: These terms of use and any of the relevant non-contractual rights or duties must be subject to and interpreted to the laws applicable in Saudi Arabia.

 

2. Dispute Resolution: If you have any issues with our services, please contact us. We will work hard to solve your problem as soon as possible. Any disputes or controversies relating to these Terms of Use, including any related non-contractual rights or duties, shall be settled by the courts of the Kingdom of Saudi Arabia (Jeddah).
3. Third Party Rights: A person who is not part of these Terms of Use has no right to enforce any of its terms.
1. The Relationship of the Parties: There is nothing in these terms of use that the parties or others can interpret or to try and interpret the relationship between us as being between partners or agents or to create a joint venture between the parties, but it is understandable and clear that all parties to the agreement are independent parties.
2. Additional Assurances: Parties conduct or arrange for the necessary actions and edit documents and other matters within their authority to enforce and verify these Terms of Use, including but not limited to assisting each party to comply with applicable law.
3. Waiver: These Terms of Use are obligated to ensure the benefit of the parties and their respective and authorized successors. You agree that you will not assign or transfer the Terms of Use or any of your rights or obligations in connection with these Terms of Use, whether directly or indirectly, without our prior written consent.
4. Entire Agreement: These Terms of Use and the documents referred to or included in the Terms of Use represent the entire agreement between the parties concerning the subject matter of the Agreement and supersede and override all prior agreements, negotiations, and representations, written or oral, relating to the subject matter. Except as specified in the Terms of Use and the documents referred to or included in these Terms of Use, there are no conditions, representations, warranties, representations, or agreements between the parties whether direct, indirect, collective, explicit or implicit.
5. Amendments: No modification to, or additions to, these Terms of Use may be made. We reserve the right to make any modification, change, or addition to these Terms of Use at any time or from time to time. We will post the current version of the Terms of Use on the Site and it will be effective upon posting on the Site or upon the date specified by us as the “Effective Date” (if any). Your continued use of the Services in the event of any changes constitutes your agreement to be bound by the amended Terms of Use.
6. Severability of Clauses: If any clause of these Terms of Use is held to be void by any of the competent courts, illegal or unenforceable, that clause, in particular, shall be canceled and the rest of the terms and conditions continue to exist as long as the Legal and economic substance of transactions under their terms remains in place without any adverse effect on their parties.
7. Force Majeure: Neither party shall be liable for loss, damage, delay, or non-performance as a result of the actions beyond the control of any of the parties whether such action could be foreseen (such as an act of God’s will and actions of the legislative, judicial or regulatory authorities of any of the parties whether federal or local government, jurisdiction, or actions of any of our subcontractors or any third party supplier of goods or services to us, labor disruption, total power outage, or economic boycott).
8. No Waiver: A waiver of any clause of these Terms of Use shall not constitute a waiver of any other clause (similar or not), and no further waiver shall be deemed a continuing waiver of any of the relevant clauses unless expressly stated in writing.
9. Contact Us: You can contact us via e-mail, or on our social networking sites, live chat us on the site or contact our call center at 920009120 in Saudi Arabia
10. Continued Access: All clauses that state that they remain valid or which apply by nature after the termination of the contract remains in force after the termination or suspension of your membership on the site.

Terms of Sale

1. introduction
1. Terms of Sale mean the terms and conditions under which purchases are supplied and delivered to you as a buyer on the greencard-sa.com website or our mobile application (collectively referred to as the "Site") owned and operated by the GreenCard.
2. Please read these terms carefully before proceeding with the purchase process through the site. By submitting a purchase order through the Site, you agree to these Terms of Sale and abide by them with immediate effect.
3. In addition, please read our Privacy Policy, as your use of the Site and these Terms of Sale are subject to our Privacy Policy.

2. Accepting the purchase order
1. Supplier: As specified on the site, each product in the purchase order is sold either by us or by a local or international seller.
2. Acceptance of the purchase order: Your purchase order is accepted by us when we notify you of acceptance in writing (whether by email or SMS), and if we are not able to accept your purchase order, we will notify you in writing or through a telephone call followed by written notification via email or SMS on your mobile phone, and the value of the product will not be deducted from your account.

3. Payment: Your issuance of the purchase order is an authorization from you to us or any third party specialized in electronic payments to deduct the value of the purchases from your credit or debit card, knowing that we accept payment under:
1. Credit or debit card.
2. Or through your e-wallet.
3. Or cash on delivery (up to 6,500 Saudi Riyals)
4. To authorize credit/debit card payments we may require you to open an account with our other payment processing companies, including accepting their terms and conditions and providing your details on your behalf. You hereby authorize us to do so and we will not be held liable for any damage or loss you may incur as a result of it.
5. We may add or cancel certain payment cards or methods that have been accepted by us at any time and without any prior notice on our part.
6. Cancellation of Purchase Order: You can cancel the purchase order immediately before shipping the product for any reason.
7. Cancellation of your order by us: We have the right to cancel your order when:
1. Failure to pay the value of purchases when due.
2. Your failure within a reasonable period we set for you to provide us with the information required to deliver the products to you.
3. Your failure to allow us, within a reasonable period, to deliver the products to you, or your failure to receive the delivery.
4. If you attempt a bulk purchase or multiple purchases by clause 2.8 below.
8. Bulk purchase and multiple purchases: We reserve the right to reject any orders, at our discretion, if we discover two bulk purchases or multiple purchases of similar products.

4. Deliver your order
1. Delivery Cost: The cost of delivering products is by the prices mentioned on the Site.
2. Delivery Date: This information will be displayed to you on the Site.
3. Delay in Delivery
1. If our delivery of the product is delayed for reasons beyond our control, we will contact you as soon as possible to let you know, and we will take steps to minimize the consequences of the delay.
2. If there is no one at your address to receive the product and the product cannot be mailed to your mailbox, we will let you know in time how the product will be delivered or received.
3. If you are unable to receive the product from us as agreed or you cannot reschedule the delivery of the product after it cannot be delivered to you at your address, we will contact you for further instructions. We will cancel your order by these Terms of Sale when we are unable to contact you or arrange a new date for delivery or pickup despite our continuous efforts in this regard.
4. Delivery from outside the country: You may be registered as an importer when ordering products requiring delivery from outside the country. In this case, you must verify that the products ordered comply with the law and regulations, and you must also be obligated to pay all fees and customs on your purchases. Regarding customs, please consider the following:
5. You may be subject to import duties and/or taxes when ordering products that require delivery from outside the country, which may be levied once the package reaches the specified destination;
6. You must directly bear any additional customs clearance fees, and know that we have no control over these charges;
7. Customs policies vary from country to country, so you should contact your local customs office for more information (about customs operations and applicable fees);
4. You should be aware that products that require delivery from outside the country may be subject to opening and inspection by customs officials in the country of destination.
5. Products’ Ownership: Products become owned by you as soon as they are delivered to you at the delivery address and you have paid for them in full.
6. Invoicing: We will issue an electronic invoice for the value of your purchase and send it to your email address.

5. Return
1. The following table explains our return policy:

Reasons for return and exchange	Possibility of return and exchange	Return Terms
Receiving the wrong product, Receiving a product that is not as described on the Site, or Receiving a damaged product.	Yes For refurbished products, you must return the product within seven (7) days of receiving it.	The product has never been used, and is in its original state with its original cover and includes all its cards. Electronics: Accepted only in case the product is opened and found different from the description or image displayed.
If you change your mind.	Only in certain circumstances as described in our return policy. You have the right to return the product within (15) days of receiving it. For refurbished products, you must return the product within seven (7) days of receiving it.	Returns are subject to special terms and conditions for each particular category and can be found in our return policy.

2. Non-returnable products: You are not entitled to return or exchange any of the following products:
1. Classified as hazardous substances in which flammable gases or liquids are used.
2. Which has been previously used or damaged by you or has become in a condition different from what you received it.
3. Any consumables that have been used or installed in something else.
4. Any products that are devoid of their serial number or have been tampered with.
5. Any products within the specified categories including food, beverages, household products, digital books, swimwear, socks, underwear, contact lenses, hygiene and personal care related products, some children's products (such as teethers, sanitary pads, sanitary napkins, baby feeding products), music, video, and video games.
6. Non-returnable products for health reasons, which have been opened after delivery, or mixed with other items after delivery.
3. How to contact us (for returns and exchange): You can contact us via e-mail, through our social networking sites, direct chat on the Site, give us a call, or contact our call center on the following phone number 920009120 in Saudi Arabia
4. How to refund
1. In accordance with Clause 2-4, for products that have been already delivered, we will refund the full value of the product subject to return including returning fees for the product (excluding the fees paid to ship the product to you) and this applies in the following cases:

1. Products that are defective or that are not as described on the Site.

2. If the reason for the return is due to an error on our part such as mispricing, description, or delay in delivery beyond the agreed date, etc.

For all other cases, we will refund the returnable product (excluding the fees paid to ship the product to you) with the cost of returning the product to us.

For products that have not been delivered, you are entitled to receive their full value if you cancel the purchase order in accordance with clause 2.6

1. Refund procedures: The refund will be similar to the way you paid it, as follows:

1. If you have paid for cash on delivery, we will return the value to your e-wallet, or

If you have paid the value under a credit/debit card, you can choose between refunding the amount to the credit/debit card, or placing it in your e-wallet.

6.  
1. When to refund:The amount will be refunded at the same time as we receive and inspect the product at our Customer Merchandise Configuration Center, and your final amount will be received as follows:

 

2. . If the refund is to be made to your credit/debit card: This will be done within thirty (30) days from the day we receive the returned product at our Customer Merchandise Configuration Center.
3. . If the amount will be returned to your electronic wallet, we will refund the amount immediately after we receive and inspect the product in our Customer Merchandise Configuration Center, or
4. If you cancel the purchase order before the shipping date, the amount will be automatically refunded to you.
5. Defects and damages to products

 

6. Warranty: Providing a twelve (12) month warranty for some purchased products for malfunctions that may occur after purchase, and providing a twenty-four (24) month warranty for all electronic products (defined here) sold to buyers in Saudi Arabia. A six (6) month (maximum) warranty will apply to selected refurbished products. The warranty does not apply to any cases other than cases of defects in materials, parts, design, or manufacture. The warranty is limited to repair of only the defective product, replacement of the defective part, or replacement of the product or refund according to the market price of the product itself (this decision is at the discretion of the seller of the product), note that the warranty does not cover all products, and you should check the product listing to see if the product includes a warranty.
7. Authorized Service Centers: In cases where we sell the product directly to you and for specific products, repairs will be carried out under warranty by service centers authorized by us. In cases where products were purchased by another seller, the terms of that seller's warranty will apply. For more details, please refer to the GreenCard warranty policy.

Product category	Product types	Maximum repair time	Maximum number of repair times before exchange, or refund	If a repair cannot be repaired or the number of times is exceeded
electronics	Mobile phones	14 days after receiving the product at our repair center.	3	Exchanged if found or refunded
	Tablet and laptop	14 days after receiving the product at our repair center.	3	Exchanged if found or refunded
	Cameras	14 days after receiving the product at our repair center.	3	Exchanged if found or refunded
	Acoustics and visuals	14 days after receiving the product at our repair center.	3	Exchanged if found or refunded
	Hardware	14 days after receiving the product at our repair center.	3	Exchanged if found or refunded
	Electronic accessories	14 days after receiving the product at our repair center.	3	Exchanged if found or refunded
	Video games (game controllers)	14 days after receiving the product at our repair center.	3	Exchanged if found or refunded
Fashion	Watches	14 days after receiving the product at our repair center.	3	Exchanged if found or refunded
Children’s Toys	Children's supplies	14 days after receiving the product at our repair center.	3	Exchanged if found or refunded
	Toys	14 days after receiving the product at our repair center.	3	Exchanged if found or refunded
Sports and outdoors Fitness equipment		14 days after receiving the product at our repair center.	3	Exchanged if found or refunded
Health and beauty Electric personal care products		14 days after receiving the product at our repair center.	3	Exchanged if found or refunded

3. Warranty period: Product repair or replacement under the terms of this warranty does not constitute any right to extend or renew the warranty, and the warranty terms are according to the manufacturer of the product. For more details about specific product warranty terms, please see the product support page for the product you have purchased.

4. The warranty does not apply in the following cases:
1. If the product is attempted to be repaired by any service center not authorized by the seller of the product, or the product’s body is damaged with a broken screen or twists and dents that may cause the product not to operate, or be damaged by liquids such as dipping the product or spraying any electronic product with water or other liquids, or if the water indicator inside the device changes color (if it is equipped with it).
2. Modify or completely change the product drivers (the so-called: Root in Android devices or Jailbreak in Apple devices.)
3. Use non-original accessories with the product you have bought.
4. Remove the serial number on the product.
5. Failure to maintain and regularly inspect the product.

 

1.  
6. Replace the consumables of the device (such as batteries, light bulbs, fuses, earphones, and printer ink).

 

1.  
7. Abuse or misuse of the product in a manner other than its intended purpose or in a manner that violates the manufacturer's instructions for operation and maintenance.

 

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8. Damage to the product due to overcharging of its battery and failure to use it according to the basic instructions in its user manual or charging the device using an unsupported charger from the manufacturer.
9. If any manipulation appears on the seals of the battery’s casing or one of its cells is broken.

7. Legal obligations for customers
1. As a party to this Agreement, you acknowledge and undertake to:
2. Compliance with applicable laws and legislation and regulations including, without exception, all privacy protection legislation, laws, and regulations.
3. You have all the authority and eligibility to enter into this agreement and pay the dues in accordance with the terms and conditions contained in it.
4. If you purchase the product on behalf of a company, you confirm that you represent it and act on its behalf and that it will comply with these sales terms.
5. In accordance with clause 1.6, our services are provided to you based on the "status they are" without warranty, declaration, or conditions of any kind, and we disclaim our responsibility for any of the aforementioned, whether express, implicit or direct, including but not limited to, all conditions, representations, and warranties of merchantability ability or suitability for a particular purpose or general-purpose, non-violation, compatibility, services are safe, error-free, or that it will work without interruption, will be presented properly, promptly, presented in the appropriate manner or in general.
6. The warranty in clause 1.5 is the only exclusive warranty that we provide by these Terms of Sale.

7. Legal liability
1. There is nothing in these Terms of Sale that would limit or absolve any party of responsibility for:

1.  
1.  
1. Manipulation, including fraud, committed by this party.
2. Death or personal injury caused by this party's negligence.
3. Any other liability that may not be limited or exempted under applicable law.
2. In accordance with clause 1.7, we, our parent company, subsidiaries, affiliates, employees or employees of our directors, board members, agents, suppliers, subcontractors, or licensees will not be responsible on the grounds of a court ruling, regarding claims that arise from the contract, civil law, negligence, breach of legal duties or arising from or related to Terms of Sale, resulting from the loss of profits, data, or information. Any subsequent, accidental, indirect, or private damages, even if we, our subsidiaries, directors, board members, agents, employees, licensees, subcontractors, or suppliers are notified of the possibility of such damages.
3. In addition, as permitted by applicable law, we, including our parent company, subsidiaries, affiliates, employees or their directors, board members, employees, agents, suppliers, subcontractors, or licensees, will not be liable, and you confirm your agreement here that we are not responsible for any damages or losses that may arise whether directly or indirectly:
1. Late delivery of products or failure to deliver part of them if you fail to provide us with the information we need within a reasonable time since the date we requested it or if you fail to fulfill the value.
2. Damages that may result from unauthorized product repairs.
3. Loss of any data stored or saved in Products that are repaired or exchanged.
4. Your complete reliance on the content or any other information provided by the Site regarding the product for which you have issued the purchase order.
5. Your use or inability to use the product you ordered.
6. Site delays, delays, or disruptions to our services.
7. Viruses or electronic malware resulting from the use of the product you ordered.
8. Damages to your device resulting from the use of the product you ordered.
9. Your loss of a business opportunity or inability to conduct business or something like that due to our inability to deliver the product you have ordered on time.
10. Any actions or events beyond our control.

4. Subject to clause 1.7, if clauses 3.6, 2.7, and 3.7 are found not to be applicable or unenforceable for any reason, then full legal liability is limited to us, our parent company, subsidiaries, affiliates, employees, directors, board members, agents, suppliers, subcontractors or licensees, whether based on a court ruling or a claim arising from the contract, default or breach of legal duties or arising from or related to these Terms of Sale, within the following limits at the minimum value of:

 

1.  
1. The price of the product sold on the site, the original shipping costs, and the return shipping cost, or
2. The amount of three hundred (300) Saudi riyals

5. You hereby agree to compensate us and not hold, our parent company, subsidiaries, affiliates, or employees of our directors, board members, employees, agents, suppliers, subcontractors, or licensees liable for any losses, harm, damages, or expenses (including legal fees and attorney fees) arising from or related to:
1. Any claims or requests made by any third party arising from your use of the Site and our services.
2. You violating any of the terms and conditions of this agreement, including and without limiting any warranties, declarations, or undertakings.
3. Or any violation of the applicable laws.

8. General provisions
1. Applicable law:The Terms of Sale and any non-contractual rights and obligations arising from or related to these Terms of Sale, which are subject to the laws applicable in Saudi Arabia and interpreted by these laws.
2. Dispute resolution:
1. If you are not satisfied with any products you have purchased through the Site, you can contact us via email, through our social media sites, live chat us on the Site, or contact our call center at the 920009210-phone number (in Saudi Arabia).
2. If you cannot reach a solution as stated in clause 2.8 (a) within forty-five (45) days of notifying the seller of your problem, the settlement will be made through mediation by the Saudi Commercial Arbitration Centre by the mediation rules adopted by the Center in accordance with the arbitration rules adopted by the Center by one arbitrator. The headquarters of both mediation and arbitration shall be in the city of Jeddah, and the Arabic Language shall be the language of mediation and arbitration.
3. Third Party Rights: No party other than the parties to this Agreement has the right to implement any of its provisions.
4. The relationship of the parties:None of the mentioned may be interpreted in the content of the Terms of Sale or considered either by its parties or by any third party as a joint partnership or company between the parties to the agreement, as it is understood that the parties to the agreement entered into a contractual relationship to perform the service of each other independently of the other.
5. Additional assurances: The parties agreed to work, implement or make arrangements to carry out work and implementation of every required act, document, or anything reasonably within their respective powers to implement and enforce the Terms of Sale that exist to the fullest extent, including without limiting each other's assistance in complying with applicable law.
6. Waiver: These Terms of Sale are binding on the interests of its parties, successors, and permitted assigns, and you agree not to assign or transfer the validity of these Terms or any of your rights or obligations under these Terms of Sale, whether directly or indirectly, without obtaining an initial written consent by us, provided that we do not withhold the consent without giving a reasonable cause.
7. ENTIRE AGREEMENT: These Terms of Sale and the documents referred to or attached to them contain the entire agreement between the parties concerning their subject matter, and supersede all prior agreements, negotiations, and representations, whether written or oral, concerning their subject matter. There are no conditions, representations, warranties, undertakings, or other agreements between the parties to this agreement, whether direct, indirect, express or implied, other than this agreement and the documents referred to or attached to it.
8. Amendments and Changes: These Terms of Sale cannot be changed, diversified, amended, or add on in any way by you alone, and we reserve the right to amend, diversify and add on these Terms of Sale at any time and from time to time. We will also post the current version of the Terms of Sale on the Site, and each change will be immediately effective upon posting or upon the date, we set as the Effective Date (as applicable). Your continued use of the site and our services after any changes to the Terms of Sale constitutes your consent to be bound by the changes that occurred and to work with the terms after the amendments and changes.
9. Separability between clauses: If any court of competent jurisdiction decides that any of the clauses of these Terms of Sale is no longer enforceable, illegal, or canceled, this clause will be immediately canceled from these conditions and the rest of the terms and conditions will continue to exist in force as long as the legal and economic substance of the deals remains which were carried out under its terms and conditions, without any adverse effect on its parties.
10. Force Majeure: Neither party to the Agreement shall be liable for any loss, damage, delay, or failure to perform due to acts beyond their control, whether such acts or events could or could not be reasonably foreseen (including acts of God or Legislative rulings, court rulings, regulatory or governmental decisions of local or federal governments, courts, governing bodies, the work of subcontractors or any third party supplier of goods or services to us, economic boycott, power cutting or labor unrest).
11. Waiver of one of the clauses:Our waiver of any of these Terms of Sale may not be interpreted as a waiver of any other clauses contained in it (whether similar or different), and the waiver of one of the clauses may not be interpreted as a permanent waiver unless we express it explicitly and in written terms.
12. Continuity: All clauses in these Terms of Sale, whether expressed or remaining normally, remain valid even when your membership on the site is suspended or expired.